Skills & Certifications
Technical expertise, domain knowledge, and professional credentials spanning operations, AI, and systems architecture.
Agentic Operations Competencies
Agentic Operations Architecture
Workflow redesign, agent boundaries, escalation paths, autonomy levels, measurement systems
AI Agent Systems
Multi-agent orchestration, MCP, tool use, agent handoffs, observability, reliability patterns
Operations Strategy
Operating models, execution systems, process governance, cross-functional workflow design
Enterprise Systems Architecture
Salesforce, Slack, APIs, middleware, CRM/GTM infrastructure, systems integration
Workflow Automation
Human-in-the-loop automation, process mapping, triggers, approvals, exception handling
Data & Measurement Design
SQL, Python, ETL, KPI design, data modeling, confidence thresholds, agent performance metrics
Program & Execution Leadership
Cross-functional delivery, stakeholder alignment, operational cadence, ambiguity management
AI Product Thinking
Prototyping, user workflows, tool ergonomics, adoption strategy, practical AI implementation
Technical Prototyping
Next.js, React, TypeScript, interactive demos, agentic portfolio experiences
Certifications
Salesforce Certified AI Associate
Slack Certified Consultant
Salesforce Certified Business Analyst
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Administrator
Education
Rutgers University · B.S. Information Technology & Informatics
Minor: Entrepreneurship · Graduated cum laude · Focus: IT project management · 2017–2018
Naval Justice School · Certified Court Reporter
Naval Base Newport, RI · Legal reporting and administrative law · 2011
Community Involvement
TeamUP Mentor · Rutgers Business School
Mentored undergraduate students in professional development and business leadership · 2019–2022
ITI Showcase Judge · Rutgers University
Judged student innovation projects at the Spring 2019 ITI Showcase